[Insert Name and Address here]
Tip - it is not a bad idea to find out the name of the managing
director and address the letter to him personally, or if not
to the "Managing Director">
Dear Sir,
Re: Holiday to [insert
destination] From [insert]
To[insert]Your Invoice Reference:
[insert or delete if you do not have this information]
We/I booked
a holiday to[insert]
for [insert]
people (insert
number of adults and children) on the above dates at
a cost of £[insert]
through your company.
We were influenced to book the
holiday, because the brochure and accompanying information
we read in different sources before we travelled, made
the statements listed below. Unfortunately the holiday did not
live up to any of the comments that were made. We have put our
remarks beside the statements in bold type.
Additionally the holiday was not up to the standard holiday
makers can reasonably expect from a tour operator in the holiday
market, having regard particularly to the general comments you
make in your brochure about your standards of care, and as such
the things we have complained about below can be regarded as
breaches of terms in the contract in either an implied
or direct sense. Our comments are listed below.
1.
[eg. The brochure said that the resort was
quiet and secluded] [eg When we got there we were opposite
a disco which played loud music until 4am}
2.
3.
As a result of the spoilt holiday
we incurred expenses and want to make the following claims.
1. Return of the full cost of the holiday
in the sum of £[insert]
[amend as appropriate]. We enclose with this letter a
copy of the invoice.[send
a copy]
2.
[eg. Taxi fares of £10.00].
3. Compensation for the inconvenience I/we
suffered.
We expect a reply within 7 days.
If we do not hear from you within the required period, we will
place the matter in the hands of our solicitors, which we trust
will not be necessary. We also notify you that if we do not
receive satisfaction we will consider issuing court proceedings.
Our claim will be without prejudice to this letter.
Yours faithfully,
[SIGNATURE]
[PRINT NAME]
Enclosures:
.gif){kind=small}