[Insert Name and Address here]
Tip - it is not a bad idea to find out the name of the managing
director and address the letter to him personally, or if not
to the "Managing Director"
Dear [name]
We/I purchased
[insert description of goods, and reference of model number
if possible]from you on
[insert date]. The goods are faulty
for the following reasons.
1.
[eg. the washing machine keeps stopping on the spin cycle and
will not restart]
2.
3.
Accordingly we wish to return these goods in exchange for a
credit note for [
£00.00 - Value of Faulty Goods]. We also intend
to return the goods to you at your cost unless you collect them.
Please confirm by return that the required
credit note is to be issued and also that you will be collecting
the goods. We give you notice that we reserve our rights with
regard to the goods and await hearing from you by return.
We expect a reply within 7 days. If we do not
hear from you within the required period, we will place the
matter in the hands of our solicitors, which we trust will not
be necessary. We also notify you that if we do not receive satisfaction
we will consider issuing court proceedings. Our claim will be
without prejudice to this letter.
Yours faithfully,
[SIGNATURE]
[PRINT NAME]
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