Abney Garsden McDonald solicitors
(est.'d 1985)

FAULTY GOODS LETTER

[Insert Name and Address here]
Tip - it is not a bad idea to find out the name of the managing director and address the letter to him personally, or if not to the "Managing Director"

Dear [name]

We/I purchased [insert description of goods, and reference of model number if possible] from you on [insert date]. The goods are faulty for the following reasons.

1.    [eg. the washing machine keeps stopping on the spin cycle and will not restart]
2.    
3.    

Accordingly we wish to return these goods in exchange for a credit note for [ £00.00 - Value of Faulty Goods]. We also intend to return the goods to you at your cost unless you collect them.

Please confirm by return that the required credit note is to be issued and also that you will be collecting the goods. We give you notice that we reserve our rights with regard to the goods and await hearing from you by return.

We expect a reply within 7 days. If we do not hear from you within the required period, we will place the matter in the hands of our solicitors, which we trust will not be necessary. We also notify you that if we do not receive satisfaction we will consider issuing court proceedings. Our claim will be without prejudice to  this letter. 

Yours faithfully, 

[SIGNATURE]

[PRINT NAME]

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