Client feedback

Positive comments in a client feedback quesionnaire sent to solicitor Paul Durkin:

"Your service was exceptional, I felt comfortable and supported and I feel that is really important."

Mr D Cassidy, Stockport. January 2012

A very friendly law firm with high standards, expert help and friendly staff.

WC, Crewe. December 2011.

"I was treated with respect and I found it easy to talk to my legal team. Thank you very much for all the help and support you have given me."

Desmond McKenna, September 2011.

Comments taken from a client feedback questionnaire sent to abuse solicitor Hywel Thomas:

"You were very good, extremely understanding and sensitive to sensitive issues. I'd recommend you to others. I thank you for your service."

JW, November 2011.

"I was treated with respect and I found it easy to talk to my legal team. Thank you very much for all the help and support you have given me."

Desmond McKenna, September 2011.

The following is an extract from a letter sent to abuse solicitor Hywel Thomas:

"I feel that you helped me greatly not only in winning my case but helping me face up to my abusers. I have been in and out of institutions for over 20 years and addicted to drugs for some period. Not only am I drug free but I have also kept out of prison/trouble for nearly 4 years. I just wish I had faced up to my abusers earlier. Thanks again Mr Thomas sincerely."

JW, August 2011.

Comments regarding solicitor Paul Durkin taken from a client feedback questionnaire in August 2011:

"He did me proud"

Mr Weatherhead, August 2011

Comments regarding solicitor Samantha Follows taken from a client feedback questionnaire in November 2010:

"Samantha Follows was really helpful in my case, she really tried to get the best outcome for me"

Mr Lee Farrow, November 2010.

Comments regarding solicitor Paul Durkin taken from a client feedback questionnaire in November 2008:

"I for one think you are all so professional. I'm privileged to have had you on my case, you are the best at what you do. I would like to thank you for all that you have done for me."

PB. November 2008

Comments regarding solicitor Paul Durkin taken from a client feedback questionnaire in February 2008:

When asked whether they would recommend our firm:

"I am very satisfied and have already recommended you to another. You have been very professional at all times, Paul Durkin deserves a pay rise!"

PD, Salford. February 2008

An extract from a letter sent to Samantha Follows from her client:

"I would also like to say thank you for sending Mr John Robbins to take a statement from me. He is a credit to your company. He was caring but proffesional who made me feel comfortable in talking about what had happened to me in care which is not always so easy as you can imagine. Could you please pass on my praise and thanks to his boss as compassion as John has deserves praise in my book. Again thank you for dealing with this case for me."

Mr H, Nottingham. December 07

The comments below were in response to an article published in March 2007 in the Times newspaper called 'Lawyer of the week' in which Peter Garsden, Managing Partner, was interviewed.

"As an abuse survivor myself, it's so hearterning to read about committed people like this. I hope that all his wishes for ten years from now, do come true! He deserves it."

Nazu Tonse, Bangalore, India.

"I admire Peter Garsden's hardwork and determination. Well done."

Bibi, Surrey.